The privacy and security of your personal information is extremely important to us. This privacy policy explains how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information.

 

Your personal data is in safe hands with Sensyqo Ltd.

What we do: 

• use your personal data to help us provide a great experience for you. This includes tailoring the information we share to ensure you find it relevant, useful and timely.

• respect your privacy and work hard to ensure we meet strict regulatory requirements.

What we do not do: sell your personal data to third parties.

We will always protect your personal data and, as part of this, we regularly review our privacy notice so that you can see how we use your data and what your options are. If there are any further changes to the ‘General Data Protection Regulation’ (GDPR) or related laws, we may amend this statement in the future.

OUR CONTACT INFORMATION

Sensyqo Ltd

Company Registration #13182313

Address:  Atlas Building, R27 Rutherford Appleton Laboratory, Harwell Campus, Didcot, Oxfordshire, England, OX11 0QX

E-mail address: support@sensyqo.com

Website: www.sensyqo.com

Data Protection Contact: dianal@sensyqo.com

 

WHAT PERSONAL DATA DO WE PROCESS?

The data collected on this site can be categorized into two groups: Customer data and Analytics data.

Although we do not normally use Analytics data to identify individuals, sometimes individuals can be recognized from it, either alone or when combined or linked with Customer data. In such situations, Analytics data shall also be considered to be personal data under applicable laws, and we will treat the combined data as personal data.

Please note that payment information is processed by a third-party payment service provider.

Sensyqo may collect and process the following Customer data:

•         Your name and contact details

•         Phone number

•         E-mail address

•         Possible communication with us

•         Invoicing and billing information

•         Possible claims or refunds

•         Delivery information and delivery status

•         Your purchases on this site (item and value)

•         Chosen payment method

•         Possible use of discount or campaign codes;

•         Direct marketing opt-outs and opt-ins

 

We may also process details about your interaction with our emails (such as whether the email is opened and which links are clicked in the email).

Analytics data may include for example the following data:

•         IP address

•         Device type

•         Operating system

•         Firmware version of the ring

•         Bluetooth ID of the ring

•         Time of visit

•         Search terms used to reach our websites

•         Browser type and version

•         Browsing patterns on the site

•         Unique cookie identifiers

•         Language settings

 

DATA SOURCES

Your Customer data is primarily received directly from you in connection with your registration or in connection with completing a purchase in our online store. We may also receive data directly from you if you contact us with a question or complaint.

Analytics data is automatically collected when you visit the site. We may also track transactions data as well as details of your browsing patterns on the site.

PURPOSES AND LEGITIMATE GROUNDS FOR PROCESSING

Purposes of processing

Processing and delivering your orders
We process personal data in the first place to process, handle and send your orders and to facilitate your shopping.

Customer communication
We may process personal data for the purpose of communicating with Customers. If you contact our customer service, we will use the provided information to answer your questions and for solving any issues you may have.

Analytics and service improvements
We may process information regarding the use of our site to improve our service quality. This may involve the use of analytics or the assessment of any trends on our website and in our online store. When possible, we will do this using only aggregated, non-personally identifiable data.

Direct Marketing
With your consent we may send you marketing material, such as newsletters or offers.

Legal grounds for processing
We process personal data to perform our contractual obligations towards Customers or to facilitate their entry into a contract at their request. We also process certain information to comply with legal obligations, such as accounting legislation.

Furthermore, we process personal data to pursue our legitimate interest to run, maintain and develop our business, for analytics and trend detection, direct marketing and to create and maintain customer relationships. We may also process data for responding to consumer claims, cases regarding product warranty and similar situations. When choosing to use your data on the basis of our legitimate interests, we carefully weigh our own interests against your right to privacy.

COOKIES AND ANALYTICS

We use cookies and various other technologies to collect and store Analytics data and other information when Customers use our site as well as for personalization and advertising purposes. 

Cookies

The cookies we use include both first party and third party cookies.

Cookies are small text files sent and saved on your device that allows us to identify visitors of our websites and facilitate the use of our site and to create aggregate information of our visitors. This helps us to improve our service and better serve our Customers. Cookies will not harm your device or files. We use cookies to tailor our site and the information we provide in accordance with the individual interests of our Customers. Cookies are also used for tracking your browsing habits and for targeting and optimizing advertising, both on our site as well as on other sites you may visit.

We also use cookies for integrating our social media accounts on our website.

You may choose to set your web browser to refuse cookies, or to alert when cookies are being sent. For example, the following links provide information on how to adjust the cookie settings on some popular browsers: